Client Services Assistant

As the company continues to expand, we are looking for a full-time Client Services Assistant to join the Heathfield showroom. Reporting to the one of the Directors, the Client Services Assistant will need to combine excellent customer service with administrative responsibilities - providing information and samples to clients, processing orders for clients and assisting with showroom meetings when required. The role requires excellent organisational and administration skills, a positive can-do attitude, enthusiasm, and attention to detail is also essential. Key responsibilities:

 

  • Quote pricing, stock and lead times on W|T freestanding furniture, accessories and flooring.

  • Deal with enquiries in person, over the phone and by email.

  • Assist with the preparation of monthly sales reports.

  • Ensure all database trackers are up to date.

  • Ensure satisfactory and efficient resolution to any queries and issues with deliveries and lead times.

  • Act in a proactive and responsive manner to ensure excellent service to clients at all times.

  • Ensure that product collateral is kept up to date and of a high standard.

Skills:

  • Excellent computer skills (MS Office including Word and Excel). Training will be provided for our in-house order processes.

  • Excellent communication skills over email, telephone and in person.

  • Excellent planning and organisational skills.

  • Excellent time management and the ability to work efficiently and effectively under pressure.

  • Previous experience required in sales and customer service.

 

Ideally, we are looking for someone who has a keen interest in interior design and would like the opportunity to pursue a career at Willow Tree Interiors. We have a close tight-knit team in the design studio and head office so we need someone who has a positive, motivated, and proactive attitude and also enjoys working as part of a team.13.5 hours per week (please kindly do not apply if you cannot commit to 13.5 hours per week). This position will lead into full time as the second showroom opens.

 

Experience:

  • Client Services Occupations: 1 year (Ideal) Looking for someone to grow with us

 

If you are interested in a career as a cabinetmaker, please send your CV and a short covering email to us at careers@willowtreeinteriors.com, or contact us on 01435 863844 for further information.