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Our Lifetime Guarantee

Our lifetime guarantee for kitchens

We build our kitchens to last a lifetime, so that’s how long we guarantee them for.

Our lifetime guarantee covers:

  • The structure of your cabinets (in case they move, warp, bow or crack more than we’d expect to happen naturally)

  • All hardware such as hinges, handles, runners and catches

But it doesn’t cover:

  • Kitchens not installed by one of our accredited or recommended installers

  • If you move home and leave your kitchen behind – we’re not able to cover the new owners

  • Work surfaces – our specialist suppliers guarantee these. Ten years for Dekton, up to 15 years for natural stone, and 25 years for Silestone. We’re afraid that our oak work surfaces don’t come with a guarantee though.

  • LED strip lights – again, our partner company that makes these covers them, this time for two years

Whether your guarantee is with us or one of our suppliers, we’ll help if something goes wrong. Just get in touch with your kitchen designer.

A note on timber

It’s natural for wood to move a little. You might notice that your cupboard doors and drawers shift slightly, and small cracks may appear. It’s just the timber adjusting to the temperature and humidity of your home. We can put doors and drawers back into place – just get in touch with the store you bought your kitchen from.

The things we don’t cover

  • Pieces that you’ve changed or repaired yourself

  • Accidental damage, or anything that you’ve caused by neglecting your piece or not following our care guide. We can always help repair the damage, there might just be a small fee – we’ll be able to tell you more when you get in touch with us

  • Normal wear and tear (like dents and scratches)

  • Natural changes, like fading and cracking in timber, and colour changes in fabric and paint

  • Rust damage – it’s easy to avoid, and we’ve included advice in our care guides

  • Appliances, sinks and taps from another company

  • If you take your piece outside the country you bought it from, or use it somewhere that’s not a home

  • Ex-display pieces

And finally…

If we can’t repair your piece, we’ll replace it with the same design or one that’s similar.

It’s best to keep your receipt – we might need to see it if you bought your piece from one of our partner stores.

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